Warranty Information
Power Up with Confidence!
At thetoolacademy, we stand behind the quality of our products. That's why we offer a comprehensive warranty on all Makita and DeWalt batteries. Your tools deserve optimal performance, and we're here to ensure you get it.
What Our Warranty Covers
Our warranty covers defects in materials and workmanship for 12 months from the date of purchase. If your battery experiences any manufacturing defects within this period, we will repair or replace it at no cost to you.
Exclusions
While we strive to provide the best quality, the following are not covered under our warranty:
- Damage resulting from misuse, abuse, or improper handling
- Normal wear and tear
- Damage caused by unauthorized repairs or modifications
How to Claim Your Warranty
If you believe your battery qualifies for a warranty claim, please follow these steps:
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Contact Us: Reach out to our customer service team at +441623555512 or email us at contact@thetoolacademy.shop. Be sure to include your order number and a brief description of the issue.
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Return the Product: If instructed, return the defective battery along with proof of purchase. We recommend using a trackable shipping method to ensure safe delivery.
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Review and Replacement: Once we receive your return, our team will inspect the battery. If it’s determined to be a warranty issue, we will promptly repair or replace it.
Your Peace of Mind
At thetoolacademy, we believe in providing quality products and excellent customer service. Our warranty is here to give you peace of mind so you can focus on the task at hand!
Thank you for choosing thetoolacademy. We’re here to support you every step of the way!